FileGenius®

 

What is FileGenius? : Support

Ever dreamed about support or customer service being as accessible or responsive as sales? We think that's the way it should be.

Unlimited support.

We know FileGenius is reliable. We wouldn't be offering it to you if it wasn't. We also know that if you need us, we've got to be here.

We believe strongly in providing you with the best possible support and customer service, whatever your needs. To do that we offer unlimited phone and email support, unconditionally, to all paid subscribers and free trial users.

And, should you call after hours one day, you'll discover we're still here, hanging around after most people have long departed. If you're rushing to meet a deadline or trying to get a file out to that very important client, we'll be here if you need us.

The best support is reliability.

Actually, we subscribe to the theory that the best support is a product or service that's easy to use and so reliable that you may never have to seek help. It's evident that FileGenius is this kind of product the first time you try it. In fact, we believe that FileGenius is one of the most reliable file transfer solutions out there.

Start our Free Trial today and experience our support firsthand. We don't think you'll need much support, but if you do you'll quickly discover we're here to serve you.

Watch the video tutorial

All Downloads

FileGenius Support Information Package (PDF, ~556 KB)

FileGenius Reference & Documentation Library (PDF, ~100 KB)

FileGenius Support FAQ (PDF, ~170 KB)

FileGenius Quick Start Guide (PDF, ~115 KB)

“It is unusual these days to find a family owned business such as yours that excels in customer service. Yours is truly a unique business. Thank you also for the quality product you are furnishing us with. It is working out great.”

– A FileGenius Customer
 
 
 
 
 
 

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