What is FileGenius™? : Support
Ever dreamed about support or customer service being as accessible or responsive as sales? We think that's the way it should be.
Unlimited support.
We know FileGenius™ is reliable. We wouldn't be offering it to you if it wasn't. We also know that if you need us, we've got to be here.
We believe strongly in providing you with the best possible support and customer service, whatever your needs. To do that we offer unlimited phone and email support, unconditionally, to all paid subscribers and free trial users.
And, should you call after hours one day, you'll discover we're still here, hanging around after most people have long departed. If you're rushing to meet a deadline or trying to get a file out to that very important client, we'll be here if you need us.
The best support is reliability.
Actually, we subscribe to the theory that the best support is a product or service that's easy to use and so reliable that you may never have to seek help. It's evident that FileGenius™ is this kind of product the first time you try it. In fact, we believe that FileGenius™ is one of the most reliable file transfer solutions out there.
Start our Free Trial today and experience our support firsthand. We don't think you'll need too much support but if you do you'll quickly discover we're here to serve you.